Freight forwarding is a logistics operation in which the cargo is transported from its point of origin to its final destination. It is accomplished by organizing the shipping process through a wide network of third-party service providers.

Freight forwarding companies play an important role in streamlining the process of shipping goods. Importing and exporting can be quite tricky and time-consuming for manufacturers with bulk shipping needs, and freight forwarders can help companies decrease costs and increase operational efficiency.

Bill of lading (B/L) is a document issued by a carrier, or its agent, to the shipper as a contract of carriage of goods. It is also a receipt for cargo accepted for transportation and must be presented for delivery at the destination.”

You can easily track the shipment, under the section of track and trace. Enter your BL number in the field. Shipment information will be displayed.

• BE CLEAR OF WHAT YOUR SHIPPING NEEDS ARE

  The first step in finding the best freight forwarder for your company is to figure out what you need from them. Choose the services you want, the means of transportation, and the average volume of shipments. This basic information is essential for both your selection and the forwarder’s ability to evaluate whether or not they can handle the job.

• EVALUATE THE FORWARDER’S EXPERIENCE AND BACKGROUND

  Once you’ve got a decent freight forwarder that satisfies your fundamental needs, double-check that they can deliver their promises. Do they have experience in handling your type of cargo?  Do you have faith in them to manage your cargoes properly to avoid problems? Do they have the expertise to handle unforeseen challenges such as closures and shutdowns, rerouting freight, and customs issues?

• ENQUIRE ABOUT THE FREIGHT FORWARDER’S NETWORK.

  Even if the company handling your cargo is good, it may not be able to provide the services you require if it is not well-connected with other forwarders and transportation companies. If you’re exporting or importing, make sure the freight forwarder you choose has a large network of agents and partners worldwide

• ASSESS THE QUALITY OF THE CUSTOMER SERVICE

  Last but not least, make sure your freight forwarder understands how to communicate effectively with their clients. You can assess the quality of their customer service before you begin using their services. For example, if you have to speak with several persons to get a single question answered, or if you have to wait a long time on the phone, these indications are worrisome. Don’t settle for a poor choice when it comes to customer support.